Terms & Conditions

Last updated: 29 May 2026

1. About us

This website is operated by KEPartsHub Ltd (“we”, “us”, “our”), a company registered in England and Wales (company number [company registration number]), based in the United Kingdom. By using this website or buying from us, you agree to these terms.

2. Using our website

We try to keep the website accurate and available, but we provide it “as is” and may change, suspend or withdraw any part of it without notice. You agree not to misuse the website or use it for any unlawful purpose. All content on the site — text, images, logos and branding — is owned by us or our licensors and may not be copied or reused without our permission.

3. Products and descriptions

We sell genuine OEM spare parts for commercial kitchen and ice/water equipment. We describe products as accurately as we reasonably can, but part numbers, specifications, photographs and compatibility information are for general guidance. It is your responsibility to confirm the correct part for your machine — if in doubt, send us your model and serial number and we will confirm before you order. We encourage you to check fitment, or ask questions, before purchase.

4. Price and payment

Prices are shown in pounds sterling. We try to ensure prices are correct, but if we discover an error we will let you know and give you the option to confirm or cancel. Unless stated otherwise, please check whether a price includes VAT, registration, delivery or other costs. Payment is due as set out at the time of order or as agreed in writing for imports and builds (which may involve a deposit and balance).

5. Orders and contract formation

Your order is an offer to buy. A contract is formed only when we confirm acceptance of your order (for example by email) or, for sourcing and build commissions, when we issue a written order confirmation or invoice. We may decline an order, for example if an item is unavailable or cannot be supplied.

6. Fitment and compatibility

Compatibility and cross-reference information is provided as general guidance to help you identify the correct part. It remains your responsibility to confirm the correct part for your specific machine model and serial number before ordering. If you are unsure, contact us with your model and serial number and we will confirm the correct genuine OEM part.

7. Delivery and collection

We will agree delivery arrangements with you. Any delivery dates are estimates; international shipments in particular can be affected by customs and carrier timelines outside our control. Risk in goods passes to you on delivery.

8. Your right to cancel (consumer cancellations)

If you are a consumer buying online or at a distance, you may have the right to cancel within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This right does not apply to goods made or sourced to your specification or clearly personalised — which includes special-order parts sourced to your individual order. Where the right applies, you must return the goods at your own cost and we will refund you in line with the regulations.

9. Faulty goods and your statutory rights

Nothing in these terms affects your statutory rights. Under the Consumer Rights Act 2015, goods we supply to consumers must be of satisfactory quality, fit for purpose and as described. If something we supply is faulty or not as described, please contact us and we will deal with it in line with the law.

10. Business customers

Where you buy as a business rather than a consumer, certain consumer-protection rights (including the cancellation rights above) do not apply, and goods may be sold on the basis set out in our order confirmation.

11. Our liability

We do not exclude or limit our liability where it would be unlawful to do so — including liability for death or personal injury caused by our negligence, or for fraud. Subject to that, we are not liable for losses that were not foreseeable, or for business losses where you buy as a business. Our total liability arising from a contract will not exceed the price paid for the relevant goods or services.

12. Privacy

We handle your personal data in line with our Privacy Policy.

13. Changes to these terms

We may update these terms from time to time. The version that applies to your purchase is the one in force when your order is accepted. The current version is always shown on this page.

14. Governing law

These terms are governed by the law of England and Wales, and any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

15. Contact us

Questions about these terms? Email hello@kepartshub.com or use our contact page.