Privacy Policy

Last updated: 29 May 2026

1. Who we are

KEPartsHub Ltd (“we”, “us”, “our”) is a company registered in England and Wales (company number [company registration number]), based in the United Kingdom. We supply genuine OEM spare parts for commercial kitchen and ice/water equipment, in the UK and for global export.

For the purposes of UK data protection law — the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 — we are the data controller for the personal data described in this policy. We are registered with the Information Commissioner’s Office (ICO) under registration number [ICO registration number].

2. The data we collect

We may collect and process the following personal data:

• Enquiry data — your name, email address, and the contents of any message or enquiry you send us (including the part or product you are interested in) via our contact or enquiry forms.
• Newsletter data — the email address you provide if you sign up to our mailing list.
• Order and transaction data — where you purchase from us, details needed to fulfil your order, such as your name, billing and delivery address, contact details and a record of what you bought. Card payments are processed by our payment provider; we do not store full card details.
• Technical and usage data — information about how you use our website, such as your IP address, browser type, device, and pages visited, collected through cookies and similar technologies (see section 6).

3. How and why we use your data

We only use your personal data where the law allows us to. The lawful bases we rely on under UK GDPR are:

• Contract — to respond to your enquiries, take and fulfil orders, supply parts, and provide customer support.
• Legitimate interests — to run and improve our business and website, keep records, and prevent fraud, provided your rights do not override those interests.
• Consent — to send you marketing emails where you have opted in, and to set non-essential cookies. You can withdraw consent at any time.
• Legal obligation — to comply with our legal and regulatory duties, including tax, accounting and consumer-law record-keeping.

4. Who we share your data with

We do not sell your personal data. We share it only with trusted third parties who process it on our behalf (our “processors”), including:

• website hosting and infrastructure providers;
• our backend and database service provider;
• email and newsletter delivery providers;
• payment processors;
• shipping, payment and logistics partners where needed to fulfil an order;
• professional advisers, and authorities or regulators where we are required to by law.

All processors are required to keep your data secure and to use it only for the purposes we specify.

5. International transfers

Some of our service providers may store or process data outside the UK. Where they do, we ensure an appropriate safeguard is in place (such as UK adequacy regulations or the International Data Transfer Agreement) so your data receives equivalent protection.

6. Cookies

Our website uses cookies and similar technologies. Essential cookies are needed for the site to function. Non-essential cookies (for example analytics) are only used with your consent. You can control cookies through your browser settings; blocking some may affect how the site works.

7. How long we keep your data

We keep personal data only for as long as necessary for the purposes we collected it for, including to satisfy any legal, accounting or reporting requirements. Order and transaction records are typically kept for at least six years to meet HMRC and consumer-law obligations. Enquiry and marketing data is kept until it is no longer needed or you ask us to delete it or unsubscribe.

8. Your rights

Under UK data protection law you have the right to:

• be informed about how your data is used;
• access a copy of the personal data we hold about you;
• have inaccurate data corrected;
• have your data erased in certain circumstances;
• restrict or object to our processing;
• data portability;
• withdraw consent at any time, where we rely on consent; and
• unsubscribe from marketing at any time, using the link in any email or by contacting us.

To exercise any of these rights, contact us using the details below.

9. Data security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, but we work to protect your data and follow recognised practices.

10. Children

Our website and services are not directed at children, and we do not knowingly collect personal data from anyone under 16.

11. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised “last updated” date.

12. Contact us and complaints

For any privacy questions or to exercise your rights, contact us at privacy@kepartshub.com or via our contact page.

If you are unhappy with how we have handled your data, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk, though we’d appreciate the chance to put things right first.